Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@eidcreations.com.

Products

Unless other wise noted, our products are high quality paper. 

Returns

Yes! We accept returns for unopened regular priced items. We don't accept returns on sale items. 

You have to return your items within 15 days of your delivery date. 

If you'd like to return your items, email hello@eidcreations.com to start your return. You can find our full return policy here. Eid Creations does not provide return labels. 

All refunds will be given as store credit. 

At this time, we can't cancel orders. As a small team and a small business, we try to get orders out as quickly as possible; and therefore, aren't able to check messages about order cancellations before we ship. 

No, unfortunately we can't accept returns of holiday products after the holiday has passed.

Shipping

We try to process orders as quickly as possible, but remember we are a small business with a small team. We will ship within three (3) business days of your order date. 

We ship packages Monday - Friday. We don't ship on weekends nor National holidays. Once we ship packages, we can't guarantee transit times. You can find estimated transit times here